Client Review on Quicken Loans

Feedback:

I used Quicken loans to do a Refi on my home. Everything was going well until my homes appraisal did not meet the number it needed to for the Refi to be approved. Ok fine, I can completely understand that and that is not why I gave 1 star. I gave 1 star because when this happened Quicken loans completely cut off communication with me, no calls no email no explanation of what was happening. They sent all of my calls to voice mail and refused to answer emails. I finally got a receptionist somewhere to answer and told me that my file had been closed. Great customer service. In the time since this happened, I have completed 2 Refi's and purchased a home. None of which did I use Quicken Loans. Look elsewhere you will not be sorry.