Client Review on Quicken Loans

Feedback:

We were pre-approved, had 50 days to close, and were assured that everything was fine. The underwriter asked for 3 pages worth of documentation AFTER our due diligence period was OVER (bulleted list single spaced) and kept adding new "conditions" every day from that point. The documentation included ridiculous things like my daughter's birth certificate and things that don't exist like a letter from my employer guaranteeing my employment for another 3 years. We have had to correct the math several times, explain how K-1s work, and repeatedly correct them on the facts that have been provided multiple times. From the questions I've gotten, I'd swear the underwriter barely has a high school education. We are now one day from closing and received new conditions last night. I'm waiting to hear back about whether we even have a loan for tomorrow and what the exact cash out of pocket will be so that I can go to the bank and transfer the money (they can't calculate that yet for some reason). I would NEVER use or recommend Quicken loans to ANYONE.