Client Review on Prosper Funding, LLC

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I took out a 3 year personal loan for $15,000 with Prosper. the first red flag was that they would debit my payments out without my authorization. This happened more than once (other people have reported this same issue.) However...the bigger issue is that over the course of the loan I made 36 payments and at the end there showed a misc balance left of around $200. I called to ask them what this was since all my payments had been made and none reported late. They could not explain what this was but said that all my payments had been made. I asked them to make a note in case this came up later. They said they would and that was the last I heard of it...until ONE YEAR LATER. Then they sent me an email stating that I owed over $300! I asked them what this was and they again could not explain. I spent several days and countless hours talking to various people. Someone finally said it was accrued charges left over from the loan. I asked why I had not heard anything about this until now. He said he did not know. He said they show that I had agreed to make final payments on it. I asked him to provide me proof of phone conversations (since they supposedly record their calls) or any other correspondence from me where I agreed to this. He said he would get back to me on Monday. He never did. I called again and was again promised a call back. I never got one. I then starting receiving various emails stating that I was going to be late. I replied to each one and said until I am provided with proof of what I "Owe" I am not paying anything. This dragged on for 3 months. At that point they simply reported me to the credit bureau that I missed 3 months in a row of payments and finally wrote off the loan at over $500! Funny thing is that according to THEIR reporting to the credit bureau...I made 36 payments on time...then AN ADDITIONAL 12 PAYMENT on time...before finally being marked as late. This doesn't even add up if you look at the initial loan amount and the payments they claim I made (48 total.) I have filed a complaint with Experian and have an attorney involved as well. These guys are crooks. They were willing to lose a client who had paid them over $20,000 in payments/fees over what appears to be bad communication and record-keeping on their part. I am not the only one. Look up their reviews...they have done this to others as well. My wife also had a loan out with them and she paid 3 years without being late...and they reported her last payment as late. I have no idea if it was or wasn't but again to lose a client who had paid them over $10,000 over reporting a late payment on the final payment is mind boggling to me for a business to do. It is clear to me that this company does not care about repeat clients because they know they are going to screw them over the first time around and that client won't want to come back. STAY AWAY