Client Review on Professional Carpet System

Feedback:

I had requested a phone call 10-15 min prior to the arrival. I received a call to let me know that the tech was there...I rushed to get home when I got out of my vehicle the young man that was sent to my home today was very unprofessional. He got out of the van and starred at me as though he had never seen another life form??? he refused to speak or introduce himself or the company that he worked for. Had the company name not been on the van he was driving I would have probably called the cops. I had to introduce myself and I was not sure that I even wanted to leave my home with this person inside unsupervised. I then call PCS and was transferred to Corey who then wanted to defend the Rude unprofessional conduct of his employee and wanted to tell me that he was shy and had, had a hard life. Last time I checked life is not a bed roses for anyone....Corey, without my knowledge, then went to my home himself unannounced, my husband also went home to check on things. He was not spoken to at all except when Corey approached him to tell him that every thing looked good when he was wiping the steps down. (btw he didn't even ask who Keith was) How could Corey decide for me if the job was satisfactory???? I would not use them again in the future or refer them. I had used them before and they did a great job its funny how time has changed so much. When I called to pay I was not asked how the job looked or if I was satisfied it was get the cc # and done....there are still some good customer service oriented companies around. But I would not use them again.