Client Review on Priority Payment System

Feedback:

The people answering the phones are really nice and I believe sincere. No beef with them. However, beyond that, they have cost us more in hidden fees and mistakes than we earned. We switched over to a new processor (equally "nice", probably equally fallible) and haven't used Priority for over a year now. They just took $54 out of our account. My husband called them and asked what the charge was for and they told him to process our credit card sales (it's been 15 months since they've processed one of our sales.) When the P.O.S. terminal broke down last year, I was told by the USDA that in the meantime our credit card processor would supply us with paper vouchers to use for EBT sales until our new system was up and running. Priority customer service told me that they don't perform that service and have no paper vouchers to supply us with. The USDA used to do that, but as they were downsized due to the present administration, they couldn't help us, either. (The USDA on their own website, provide a link for a download/print your own voucher which turn out to be unauthorized and illegal.) . Thanks guys, we lost a season's worth of EBT sales and how many customers. Spencer Creek Community Grower Market .