Client Review on Point Security

Feedback:

I have waited nearly two months for Point Security to correct my account: they sold me equipment, and when I told them I already had the monitoring device with Brinks, they told me that they would transfer my monitoring service from my old residence to my new home. Then I find out that they created an additional account (with a long term contract). When I called them to figure everything out, they told me I had to call brinks and cancel my existence ing contract. When I called Brinks, they told me that Point had to initiate this. And the back and forth began. THEN, I finally got a conference call going with both Point and Brinks, resulting in the discovery of Point’s deception regarding the new contract. Chris, “the sales manager” told me that everything would transfer, but tricked me in signing an entirely new contract.Now I’ve been ghosted and no one will return my calls or emails. I received an email from Michelle, stating that Point was purchased by American Defense Systems, but I haven’t received any correspondence from them either. At this point, I’m looking into moving forward with legal proceedings, which is absolutely ridiculous. Why can’t people just be honest? Why can’t companies just do the right thing without having to be threatened by online reviews and law suits?So frustrating. Don’t listen to the ads. Point security has been, by far, the worst “customer experience” I’ve experienced. EVER.