Client Reviews on Platinum Choice Bancard

    • 2.8
  • 22 Reviews

Most helpful positive review

0 people found the following review helpful

By Peter Turkell Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Autumn Hart Oct 12, 2019

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Overall Feedback:

This is absolutely the worst company I have ever come across. All they do is lie. I have spent the past 3 days trying to reach the OWNER of the company and all I am told is that she is on the phone or in meetings. For 3 days straight! Now when I call they purposely hang up the phone even before answering. If I could give a 0 stars I would.

Overall Feedback:

Fees kept rising and three times our funds were not there one or two days later. We returned the machine promptly and we waiting to see how our new account was fairing but then was hit with your termination fee from your company. What you promised, you did not deliver and then slapped us with a $595 fee. WOWThe only good part about Leaving your company is that I save so much every month now!

Overall Feedback:

After many years of doing business with this company I have always had excellent customer service and no problems.

Overall Feedback:

I have never had a problem with anything until my terminal had an issue, Tina was just so accommodating. She really calmed me down when I thought I lost all of my transactions today. Just had to write a review to let her know how much I appreciate all that she does. You are one of a kind, Thank you Platinum Choice for having such a wonderful support team.

Overall Feedback:

I have had processors in the best that did nothing but lie to me. This company is truly one of a kind. Exceptional customer service. They always go above and beyond to assist me.

Overall Feedback:

Great experience, lowered my fees more than $100 month from my previous service and gave me a free terminal. Thanks Jason!!

Overall Feedback:

I've never come across a more prudent, ethical, understanding organisation in 8 years of being in the US. Leadership want to learn about their customers' business and how they can support growth. Truly wonderful people!

Overall Feedback:

Prices kept going up and up. Hit several times a year with "annual fees" and fees that when I talked with other processing companies they laughed and showed me where I was being taken advantage of.

Overall Feedback:

Platinum choice lives up to its name, it's the BEST choice around. Exceptional service, they really go above and beyond

Overall Feedback:

I use Platinum Choice Bancard for my restaurant and they have great prices and incredible customer service. Whenever there is a problem with processing cards, they answer my calls immediately, are incredibly polite, and always know the answer. I wouldn't use anyone else!

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