Used Cars for Sale
Client Reviews on Used Cars for Sale
Feedback:
Don't even think about using these guys for a tow unless your in an accident. That is the only way they will tow you. Been sitting for over 3 hrs and they finnally cancelled for getting me a tow. My insurance company now is putting these jokers in review!
Feedback:
Absolutely appalling to conduct business with! I've noticed in the reviews that this company tries to say that they do not have a tow service, but that is a lie. Why would the phone number and employees be the same? My insurance company chose this company to give me road side assistance. I was told it would be a little over an hour wait time due to traffic. Understandable, right? So I waited. 6 hours later, talks with 3 other people from this "business" and still no one picks up my car! We've reported them to our insurance, filed a complaint, chose to have our mechanic pick up the vehicle out of our own pocket and by 7:30 my car was finally on a truck! Seriously, save yourself the frustration and call someone else. If your insurance picks them for roadside assistance save yourself and ask for another company. Pine Grove will make sure you regret trying to do business with them. Ps. Geico is dropping them as a provider of tows, because of so many filed complaints!
Feedback:
Scheduled a tow through my insurance provider because they promised the quickest response time (within approx 60 minutes). Near the promised ETA I received a call saying it would be close to 2 more hours before someone would be able to make it out. 3 hours later still nothing, so I called back and they informed me it would be it would be an additional 1.5-2 hours putting my total wait time anywhere from 4.5-5.5 hours for a simple tow to a mechanic. Absolutely unacceptable and definitely would not recommend. PS I have noticed responses to previous reviews saying that they are not affiliated with the towing company but I have multiple confirmations with their company name in addition to a phone call from the number listed on Google .
Feedback:
It took 7 hours to have my car towed. Driver was extremely unprofessional. Will never use them again.
Feedback:
Another outstanding job from Pine Grove Auto. My Escape needed major repairs and my mechanic, (Rich), done a great job. As with everything you get what you pay for and Pine Grove Auto gives me the best value for my dollar. Outstanding customer service. They treat me like family. I'm not just another number. They explain everything to me in detail and take the time to listen, always regarding what I have to say. Quality work. When Rich works on my vehicles I know it's done right. It's locally owned and operated. That means my hard earned dollars make a difference right here in Pine Grove. If you want a great job with great service, a new car or just need some notary work, than Pine Grove Auto is the place to go. Thank you again.
Feedback:
Horrible experience, Was setup for a tow through my insurance company. Tow was set for 10-11 am. They said they delayed till 12 one truck broke down. Then they called again said was running late and said they were gonna pick it up that day 100% 10pm that day still no tow. I got a different towing company to do it for me. DO NOT GO HERE
Feedback:
93 degrees out today and I’ve been driving for 14 hours! My insurance company set me up (and yes I mean that literally and figuratively) with this tow company because they were close to where my car broke down. I was given an estimated time of 60 minutes. I wasn’t happy about it but ehh whatever. I called the company to pay the difference of my tow and they charged my card before I even hung up. Fine. After an hour I called them back and the lady said he had just dropped off a car and was on his way to where I was. The tow truck diver called me and said his gps was telling him he was 41 minutes away. I have now been waiting for 2 HOURS! I’m stuck outside with a broken car in 93 degree heat! To say I’m beyond livid is an understatement. Never again!!
Feedback:
My insurance company set up a tow with this company for me. Around 11am was told it would be 90 minutes, about a half hour later was called and told it would be a little over an hour yet. I got picked up left the keys in the truck and went home. Around 4pm I hadnt heard anything so I called and was told they were on the way. 6pm nothing called and was told they were at an accident scene with the state police and would be about another hour. 8pm nothing called and was told the motor in the tow truck blew it would be first thing the next morning. Called the next morning and they said they had no information on me requesting a tow. An hour later I got a new company called and enroute only to be called and told that Pine Grove had my truck on the tow bed. Never will use them again had my insurance company put a note on my file to make sure I never use them again.
Feedback:
Place is a joke and after seeing the comments and other reviews how are they even in on the list for reliable towing when they make you wait hours (3 for me) then cancel. Called the place and the owner seemed like he didn’t even care. Terrible service, I would never recommend this place.
Feedback:
Pine Grove Auto gave us the best treatment, Jason the salesman went out of his way to give my husband the best deal.. Everyone that work's there are so wonderful. I recommend this dealership to anyone that is looking to buy a vehicle!!!
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