Client Review on Philadelphia Federal Credit Union

Feedback:

I thought about writing this review as I was actually sitting there waiting for the process to be completed. I arrived here at 12:55pm for a 1:00pm APPOINTMENT to pick up a loan. I did not walk in, I made an appointment. I first asked after 15 minutes of waiting when I’d be seen and was told I’d have to wait until “someone frees up”. After waiting for almost 30 minutes, I asked for a manager. The person I asked happened to be a supervisor and said someone just came off of break and would help me. I was super annoyed because the people here seem like they don’t even want to be here and it really affects customer service all the way around. There needs to be training implemented within this branch, and more staff should be recruited to ensure for a quality customer experience. This bank has great products but this particular branch has a long way to go.