Client Review on Police and Fire Federal Credit Union

Feedback:

I recently visit this branch to make a withdrawal on the ATM outside like I’ve done in the past with no problem, I am originally a member of PFCU but come to this location to use the ATM from time cause their not many PFCU branches plus their no surcharge when I use this ATM. Well on a particular day I want to the location to make a withdraw from the ATM, and as the money was being counted it never came out the dispenser and I was charge like I received the funds. I went into the branch to speak to someone about the situation that just occurred, I approach the information counter and proceeded to explain my situation to the lady that works there about not receiving my money from the ATM outside. She asked me was I a member of that branch and I respond no I’m a member at PFCU but come to this location to use the ATM frequently, she literally told me their not much they can do that I will have to contact my branch and explain to them the situation and put in a dispute about what occurred. I was so frustrated that no one could had help me resolve this situation and the lady never went and got anyone that could help me, I had to literally go to my branch to put in a dispute immediately and wait 10 days later to be reimbursed. Most likely I won’t be using there ATM again after this situation..