Client Review on Pennsylvania Housing Finance Agency (PHFA)

Feedback:

Worst Customer Service I have Ever Experienced!!!! If Refinancing wasn't such a hassle and costly trust me I would switch in a heartbeat. I have called 5 TIMES!!! and have yet to get my account resolved. It seems as if they don't know what they are doing. As well as their employees insinuating that I was lying when I clearly had the bank statements to prove my point. I only called to see if I could get a fee waived and instead they reversed my mortgage payment and now my account shows I'm a month behind. if this negatively impacts my credit score. this whole process is not going to have a pretty outcome.