Client Review on Pennsylvania Housing Finance Agency (PHFA)

Feedback:

They switched systems September 3rd requiring you to setup a new account in which you need your loan number. However I get paperless billing which means they send you an email monthly telling you to log in and view your account. So how am I supposed to login to get my loan number when I don’t have it to make an account. So I called them repeatedly and left two voicemails stating I need my loan number to set up my account to pay my mortgage but NO ONE returned my calls even after weeks. They claim they have “phone issues” so I even sent them an email with the same information and got no reply. After searching through every piece of paper in my house I was able to find an old tax form with my loan number on it to set up an account. But by this time I was passed the grace period for late payments. I just got a late payment notice in the mail today saying that I will be assessed a $20 late fee. I called again to tell them I will not be paying due to their negligence in returning any of my messages and guess what?! Still no one picked up. Someone has to work there to be sending out late notices. So PHFA, if you see this review CALL ME BACK because we have some talking to do.