Client Review on PenFed Credit Union

Feedback:

As a follow up to my previous review PenFed contacted me not to attempt to assist in resolving this issue but rather to mansplain why it was the correct determination. I've rarely been so incensed by the utter lack of empathy or critical thinking by a company I've been doing business with for so many years. I would've expected this treatment from a bank but the point of being a member of a credit union is a more personable member centric experience. My mind certainly has not been changed. I will be paying off my credit card and transferring my business to Penn East.