Peapack-Gladstone Bank - Hillsborough, NJ
Client Review on Peapack-Gladstone Bank - Hillsborough, NJ
Feedback:
I have been a customer of Peapack-Gladstone since I was 5 years old when I opened my first savings account. I use to use the Chester branch but have banked in Hillsborough since I moved to the town, 7 months ago. Since then, every two weeks, I come to withdraw my paycheck. It is always the same amount, or within two hundred dollars. I came to bank at this location on November 30th. I used the drive-thru since I had my dog with me, just like every other time. My teller was Oanh Pietraszewski. She has served me almost every single time I have banked. This particular time, I put my withdraw slip and drivers license in the box (as usual) and sent it to her. After ten minutes passed, I could see there was only one customer inside being helped by another teller, she came back and demanded I give her my full social security number. I asked why she needed that as she had my information and serves me every two weeks. She snootily said "because I don't know who you are. what is the issue? give me your information". I asked her to send my paperwork back to me. I then parked, leaving my dog in the car on a very cold day, to go inside and bank with a different teller. This other woman (I didn't get her name as she had no name plate) helped me instantly and I was done banking within 5 minutes. I asked her if she needed my social security number in order to complete the transaction. She replied "of course not. I have your license, obviously this is you". During our transaction, Oanh had gone to complain to a woman who I assumed was the branch manager. I thanked my teller and as I was leaving, this woman came out of her office, tried to block my exit, and barked "is there a problem here?!?" I replied with a simple "nope! have a GREAT day!" and left the bank. I have never been so disappointed in the banking service through this company. If I wasn't a regular customer for the past 20 years I might understand such treatment but it was so horrific to be treated in such a rude way. I will now be going inside to bank from now on so I am not forced to have Oanh as my teller. Such a shame that this woman caused such an issue over a simple withdraw that I do every few weeks.
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