Peapack-Gladstone Bank - Hillsborough, NJ
Client Reviews on Peapack-Gladstone Bank - Hillsborough, NJ
Feedback:
I have been a customer of Peapack-Gladstone since I was 5 years old when I opened my first savings account. I use to use the Chester branch but have banked in Hillsborough since I moved to the town, 7 months ago. Since then, every two weeks, I come to withdraw my paycheck. It is always the same amount, or within two hundred dollars. I came to bank at this location on November 30th. I used the drive-thru since I had my dog with me, just like every other time. My teller was Oanh Pietraszewski. She has served me almost every single time I have banked. This particular time, I put my withdraw slip and drivers license in the box (as usual) and sent it to her. After ten minutes passed, I could see there was only one customer inside being helped by another teller, she came back and demanded I give her my full social security number. I asked why she needed that as she had my information and serves me every two weeks. She snootily said "because I don't know who you are. what is the issue? give me your information". I asked her to send my paperwork back to me. I then parked, leaving my dog in the car on a very cold day, to go inside and bank with a different teller. This other woman (I didn't get her name as she had no name plate) helped me instantly and I was done banking within 5 minutes. I asked her if she needed my social security number in order to complete the transaction. She replied "of course not. I have your license, obviously this is you". During our transaction, Oanh had gone to complain to a woman who I assumed was the branch manager. I thanked my teller and as I was leaving, this woman came out of her office, tried to block my exit, and barked "is there a problem here?!?" I replied with a simple "nope! have a GREAT day!" and left the bank. I have never been so disappointed in the banking service through this company. If I wasn't a regular customer for the past 20 years I might understand such treatment but it was so horrific to be treated in such a rude way. I will now be going inside to bank from now on so I am not forced to have Oanh as my teller. Such a shame that this woman caused such an issue over a simple withdraw that I do every few weeks.
Feedback:
Love this bank and the staff. Always friendly and go above and beyond
Feedback:
In this crazy world of banking, virtual, video, and on-line, it is so refreshing to see a local bank focus on the customer. I've been a personal customer for more than 10 years and have had two business accounts there as well. These are real people, who know your name and face, and make any visit to this branch like stopping by for a quick visit. Service is always friendly and efficient, either in the bank or at the drive-up. The bank is very accommodating and lends needed assistance to customers, like Notary Public authentications, general banking questions, best options for account management, loans and investment options.I highly recommend Peapack-Gladstone Bank to anyone who is looking for a bank that puts is customers and service above all else.
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