Client Review on PayPal Holdings, Inc

Feedback:

Got locked out of my Paypal credit card account. Was told to fill out sensitive information online regarding my personal identity including sending photos of the front in back of a state issued photo ID. So I did. I was told that my identity was still unable to be confirmed. How are you unable to confirm my identity when you have information like my social security number plus photographs of a state issued photo ID??Fast forward several months and I get locked out of my regular PayPal account. This time in order to establish my personal identity, I am asked sensitive information about my siblings, such as birthdays. Why am I being asked questions about other people and how is that related to my own personal identity? You need to be asking questions pertaining directly to my personal identity, not the identity of other people.PayPal - you are an incompetent business whose security protocols are too good for their own good.