Client Reviews on Payment Depot

    • 3.9
  • 14 Reviews

Most helpful positive review

0 people found the following review helpful

By Josh Lambert Apr 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Chandra Susanto Apr 16, 2019

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Overall Feedback:

This company is the real deal. DO NOT GO ANYWHERE ELSE! They are totally transparent, totally helpful, totally the best. I recommend you put a call in to them, have them look at your current credit card processing statement, and get their feedback. They will tell you exactly what you're paying and exactly what they can do for you.

Overall Feedback:

Good people

Overall Feedback:

Sorry.

Overall Feedback:

I don't normally write reviews but I am furious. Two weeks ago without any warning Payment Depot stopped depositing funds into my bank account. They told me is was because my bank account stopped existing, and it hasn't. They asked me to do a series of things TO PROOVE my account exists. They've been depositing into it all last year with no problem. They asked me to do things crappy Bank of America refused to do like sign paperwork to say the bank account exists. But Bank of America's inflexibility isn't the point. The point is that they have $20k of mine and refuse to give it to me because their system is not fit for purpose. I have spent hours and hours of my time on this and still they have my money. I have bills and staff I can't pay, and am getting hit by bank charges. My advice is AVOID PAYMENT DEPOT if you don't want an experience like this.

Overall Feedback:

Customer service is alive and well at Payment Depot. I got a call from PD immediately after my issue. It was handled efficiently and completely. If more companies handled issues that arise like this we would all be further ahead. I would recommend Payment Depot for this reason alone. Thank you!

Overall Feedback:

RUDE RUDE RUDE, was calling to inquire about rates and stuff. All i got was short answer, attitude tone once i told them that i was working in food truck industry. Forget about doing bussines with you guys.

Overall Feedback:

Literally cut our monthly merchant fees in half by switching to Payment Depot. We regret not doing the research sooner and making the switch before we did. It's a little sickening thinking of all the money we wasted for so many years using the big banks for our card processing. Pre-sales and support were great also. So happy I found Payment Depot!

Overall Feedback:

This is another merchant with the typical bait & switch method. they entice you and switch up the process later. Sales Department is extremely rude.

Overall Feedback:

I have been with Payment Depot for over 1.5 years now and their fees are much lower than my prior merchant service provider. Plus great customer service! Web portal leaves a little to be desired. Overall, I would highly recommend them to others!

Overall Feedback:

WE OWN A RESTAURANT & MEAT SHOP IN A BUSY TOURIST TOWN IN NORTHERN WISCONSIN FOR MANY YEARS. SO, YOU HAVE TO ACCEPT CREDIT CARDS! WE CHANGED MANY TIMES OUR PROCESSING COMPANY,BECAUSE THERE WAS ALWAYS PROBLEMS, BAD CUSTOMER SERVICE,AND LOT'S OF EXTRA FEES CHARGED, NOBODY WANTED TO EXPLAIN TO YOU! THE MARK UPS ON THE INTERCHANGE RATES ARE HORRIBLEWITH ALL THE OTHER COMPANIES OUT THEREABOUT SIX MONTH AGO , I SEARCHED AGAIN FOR A BETTER, AND HONEST COMPANY FOR MY CREDIT CARD PROCESSING NEEDS.CHECKED OUT THE HISTORY OF PAYMENT DEPOT, AND DOING BUSINESS WITH THEM SINCE.MY EXPERIENCE: THIS IS THE BEST COMPANY IN THE INDUSTRY!- CHEAPEST WAY TO PROCESS- SUPERIOR CUSTOMER SERVICE- HONEST PEOPLE ( HARD TO FIND THIS DAY'S)- REAL FEELING OF A CLUB MEMBERI REALY HOPE, THAT MANY MORE BUSINESS OWNERS CHOOSE THIS BUSINESS FOR THERE NEEDS, TO GET RID OF THIS SCAM FIRMS,WHO CALLING YOU ALL THE TIME, TELLING YOU THEY WANT YOUR BEST ( YOUR MONEY)!!!PAYMENT DEPOT IS ALSO THE ONLY COMPANY, WHO NEVER CALLED ME, ASKING FOR MY BUSINESS. I CALLED THEM, TO BECOME A MEMBER, AND I AM SAVING ABOUT $ 3000 THATS A LOT OF MONEY,FOR A SMALL BUSINESS!!I GIVE THIS COMPANY 5 STARS, BECAUSE THEY ARE AWSOME!!!!!

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