Client Reviews on Payment Depot

    • 4.6
  • 345 Reviews

Most helpful positive review

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Most helpful critical review

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Excellent help and follow-through!
Feedback:

Initially, I had some difficulty being connected to the right department and person who could help me...numerous transfers back and forth between departments, a dropped call, wrong phone number, etc. But, once I was connected with Zach Blankshain in Payment Depot customer service, my problem was addressed professionally and expediently. It took several days to get together the information I needed for the VAR sheet to change point-of-service equipment in the hospital where my gift shop is located. I e-mailed the blank VAR sheet to Zach, he completed what he could and contacted people who could assist with fields he was unable to complete. He followed up with me continually until the situation was resolved. I appreciate his help and follow-through very much! The form was very confusing to me and I had no idea where to begin. Thankfully Zach took care of the problem and the equipment change is on schedule!

Good overall experience
Feedback:

Good overall experience with Payment Depot. Bud Zepeda in tech support has been extremely responsive and helpful.

Beautiful
Feedback:

Beautiful service. Also, if you are in need of 10-star Tech Help, ask for Nate Sapia.

Prompt and Professional
Feedback:

My issue was solved quickly and professionally. Being unable to run credit card transactions can bring any business to a stand still. Especially if you have a retail location and service technicians that need to except mobile payments. After speaking with Nate, he quickly sent me the necessary documents and called the other party in order to solve my issue. Really appreciate you getting us back up and running.

Amazing customer service
Feedback:

Amazing customer service, they went above and beyond to replace equipment that wasn't even their's to make sure that our business continued to run smoothly.

Outstanding Service!
Feedback:

We have contacted Zach from Payment Depot various times and he has always provided us with quick feedback and outstanding support. He always gives excellent service! Highly recommend Payment Depot!!

Tech support
Feedback:

Nate was very helpful in helping me get started on Authorize.net.<br />He was clear, kind and patient.<br />He is definitely an asset to your company!

Zach and Bud are very good at what they&#8230;
Feedback:

Zach and Bud are very good at what they do. They are very helpfull!

Service is very good
Feedback:

Good service but site can be tricky to navigate and find what you need.

Friendly and helpful staff
Feedback:

Friendly and helpful staff. Whenever I needed help, the staff was kind and patient. It is very easy to get someone on the phone quickly which is nice.

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