Client Review on Pawtucket Credit Union

Feedback:

Terrible customer service. Created an account and deposited funds on 4.10. Had no access to my accounts or to view my account numbers until i called on 4.17 to see the issue. Which ultimately ended up being an issue with a system on PCU’s end. During the phone call on 4.17 the issue was resolved. BUT this caused another issue. Because my account was held up for a week, so was the processing of my debit card. Which after another call yesterday i was informed it was sent out on 4.22 and would take 7-10 business days to be mailed to me with NO OFFER to expedite it to me due to the issue. So basically because of issues on PCU’s end it will be probably the beginning of May for me to access my account in the convenient fashion i wanted. I wouldn't have enrolled online if i wanted to go into a branch. Which i will be doing on my next free day to close this account and withdraw my money(tomorrow actually). I wont even rant about the associates handling of theses issues because the root of the problem starts at the top and trickles down.