Client Review on PAWN SMART

Feedback:

Just moved to Jacksonville and needed some cash. I called this place and was initially met with a very helpful young man on the phone who after asking a few questions, told me to bring in my phone to take a look at whether they could loan on it or buy it. After running a few errands, I called again to confirm before driving out of my way and spoke to the rudest person I've ever met! She informed me that she's the manager and she said they don't take TMobile phones and that the other guy didn't know what he was talking about. When I simply and calmly asked what their reason was she yelled at me saying that she wasn't going to argue with me and said a few other things that resulted in me crying when our call ended. I worked in a pawn shop for years, prior to moving here. In fact, it's my most recent job. We took phones and if we didn't, it was because they weren't unlocked. I am not accustomed to hearing that shops don't take certain carriers which I'm finding to be the norm in Jax and that is why I asked. I have met some rude people but I have never in my life been met with such unecessary, blatant and crass disrespect! I will never set foot in or call this place ever again and I hope I save someone else their time and possibly a few tears. And don't bother replying, as I can't imagine your words are any less disrespectful than they were on the phone that day!