Client Review on Parago
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BELOW IS THE PREVIOUS DISPUTE FROM ONLY A FEW MONTHS AGO!......UPDATE!!! NEW CARD ISSUED AND SET UP FOR TRANSACTION TEXTS ALERTS.I AM WRITING THIS AFTER TAKING MY WIFE, STEPMOTHER AND FAMILY TO A MOTHER'S DAY BRUNCH. WENT TO PAY THE BILL AND MY CARD WAS DECLINED! TOTALLY EMBARRASSED IN FRONT OF MY FAMILY!SO HERE I AM AGAIN, LESS THAN TWO MONTHS AFTER BEING ISSUED A NEW CARD, SETTING UP TRANSACTION TEXT ALERTS AND ONCE AGAIN MY ACCOUNT HAS BEEN COMPROMISED.CUSTOMER SERVICE CLOSED MY ACCOUNT AND NOW I NO LONGER HAVE ACCESS TO THE TRANSACTIONS I NEED TO DISPUTE UNTIL I RECEIVE MY NEW CARD. WELL THAT WILL TAKE A WEEK OR TWO AND THEN I WAS INFORMED THAT THE DISPUTE PROCESS WILL TAKE ANOTHER 45-60 DAYS.THESE ARE MY FUNDS, NOT EXTENDED CREDIT! I AM SURE DURING YOUR SALES PITCH TO COMPANIES YOU ASSURED MAZDA AND OTHER COMPANIES THAT THEIR EMPLOYEES WILL BE PROTECTED WHILE USING YOUR SERVICES.I ALSO INFORMED CUSTOMER SERVICE THAT I NEVER RECEIVED TEXT ALERTS FOR THOSE TRANSACTIONS.Always informed by their Call Center that , "WE ARE STILL PROCESSING YOUR DISPUTE!" The dispute documentation clearly states up to 60 days for domestic disputes and up to 90 days for international disputes. I am on day 90 of my domestic dispute and still no further along in the process. The call center does their best but, they are severely handicapped when it comes time to assisting you with a resolution. The Call Center Supervisor(s) are polite and even say they will "escalate" your case, at this point I assume that is to make you feel like something is being accomplished. I will inform Mazda Corporation who I am employed with about the overall inefficient customer service Blackhawk Engagement Solutions offers.
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