Client Reviews on OrderMate - Point of Sales SystemsSolutions

    • 4.1
  • 51 Reviews

Most helpful positive review

0 people found the following review helpful

By General Chicken Oct 17, 2019

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Most helpful critical review

0 people found the following review helpful

By Xingyi Wang Oct 12, 2019

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Feedback:

Sadly the software wasn’t working when I was ordering Thai online. I got charged twice in error then had a total muck around trying to reclaim my money.

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3rd party support is an absolute disgrace as per 1 star reviews. Very eager to sell you the product very disinterested to make sure it works.

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A gain of trust....We are editing our review upwards from our previous one a couple of months back and we are happy about it! And here’s why!!Ordermate is a clear leader in the POS market in Australia and that comes with lots of challenging issues. It’s now becoming a very quickly evolving technology based service industry in the retail market and we are sure to understand how difficult it is to keep all levels of that moving forward from Ordermate to Customers being us, the end users and our customers. My previous review was based on after service from Ordermate predominantly and the challenge to assist us when required, something that was noted, but lagging with getting addressed. Since then and with some discussion from the area of support, that is definitely and noticeably changing, just like my review of this company. I have always maintained that the Ordermate products are fantastic and give more than what’s required, there’s no issue there, they have listened to feedback and definitely addressing this issue and am sure like the products they offer, the after service will meet that expectation also. I am going to be true to ourselves for giving this review of 4 Stars, because as we as a business have seen a shift in the way our interactions and resolutions have been on point, the small amount of time since this has been less than long enough to feel completely confident and have the highest level of trust to give a 5 Star review just yet. It is definitely moving to a higher review as it does tick many boxes, and again should a longer period of time continue to reassure us with the positives of what we are experiencing, we will edit our review accordingly. Well done Ordermate, thank you for listening and giving us a great product and improved service, it’s all up to you guys to continue to get the 5’s from us.

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Friendly staff, great POS to use, but the support system needs refinement.

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Awesome Support!! Keep up the Good Job!! LOVE IT!!

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An amazing service, that has helped our business for many years. Customer service is excellent, always ready to help and be on call for any questions. The implementation of new technology within our business over the last 2 years, has help shaped and excelled our expectations, giving our customers a more precise and prompt service. We will never look anywhere else! Keep up the great work Mark and team!

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Have used Ordermate for all our stores since 2009 and have found it the easiest and best software on the market. Installation and service is easy from start to finish. Keep up the good work and stay ahead of the pack.

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It's a pleasure working with Ordermate, their support team have always gone above and beyond. They have saved the day more than a couple of times.

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I've been using OrderMate for the last 3 and a half years and it is an amazing POS. It allows me to run my business efficiently and smoothly. You would be silly to use any other Point of Sale.

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Great customer service and support! 👍👍👍

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