Client Review on Optimum First Mortgage

Feedback:

Optimum First, specifically my Loan Officer, John Smith, were incredible to work with. They were knowledgeable, friendly, thorough and very efficient. John was very easy to reach and responded to all of my questions almost within the hour, which is unheard of!! I was in the middle of a refinance and the loan officer was hard to reach. Would take up to 1 week to respond to email and almost never answered the phone. Then the company did a reorganization, at this point I was ready to give up. Then I found Optimum First, hesitant I restarted the process. From the time I submitted my application to closing was 18 days! There was no switch and bait and they stuck to the original costs and rates. I cannot wait to refer John to my friends and family who may be in the market for a loan, because I am 100% confident they will be as pleased as I am. Thank you John and the entire Optimum first team.