One Nevada Credit Union
Client Reviews on One Nevada Credit Union
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---Update July 2018---I emailed the person in the response to my original review, shortly after their VP had reached out to me about my experience there and swiftly took care of the problem as well as shared their intentions to possibly improve this location. The way they handled the issue I ran into I have to say in my experience with banks was exceptional. It's just too bad it took a bad google review to get that attention, the staff inside really don't have much power or escalation for these problems I believe so I guess the review making it this far makes sense. I can only hope they make the improvements, because it's definitely inconvenient if you can't access even both the 24 hour atms.---Original Review---Saturday afternoon sign says door after hours swiper for lobby ATM is down to use 24 hour drive thru ATM but can because that crappy ATM was down to. This happens so much at this location bad systems, slow smartphone app and, the website is just as bad takes a year to login stuck at their SSL login loading. Time to move on to a new bank this has been going on for so long, if they moved away from their old software this would be a better bank. Hire a new developer!
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Easy to enroll
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(Translated by Google) This company and bank are the most scammers that you can see. They stole all the money they wanted from my bank account and then they closed my debit card and they reported me so I had to pay them more money back. I am going to countermand them.(Original)Esta compañía y banco son los más estafadores que ustedes puedan ver. Me robaron todo el dinero que quisieron de mi cuenta de banco y luego me cerraron mi tarjeta de débito y me reportaron para que tuviera que pagarles mas dinero para atrás. Yo los voy a contrademandar.
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Sandie Sanchez is amazing! The customer service is always spectacular but she goes above and beyond!
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IF YOU RESPECT YOURSELF AND DONT WANT TO FEEL BELITTLED DONT OPEN AN ACCOUNT AT THIS CREDIT UNION. Im not allowed to give no stars, so 1 is the lowest possible here. I ignored previous reviews assuming that person experience might have been for that day. I never give low scores cuz usually I find good in all situations. So my partner and I recently moved here from east coast. We are in process of purchasing a home so we decided not to lease apartment so we wouldn't have to break it, so we did weekly rate apartment. Our home buying counselor suggested we open a new joint account since partner currently had none and he is the one with income. Her opinion was to open account at credit union. I have several accounts with another larger bank. 1st attempt- lady at credit union told us we needed pay stub to verify income and address and needed $25 to open account.2nd attempt- came back after we ran home for pay stubs that same day about 20mins later. She input our info and then issue was with check system stating partner had bad standing with old account. We had called few days prior his old bank to ensure all was fine. They said his accounts was closed and no money due. Lady at credit union said if we get letter from bank to prove issue was resolved then we would be ok to open account.3rd attempt- Partner got letter from larger bank which came after 4 days. He went alone to open account with pay stubs, resolved account letter and $25. Same lady at credit union says new issue is that we live in weekly rental so we cant get an account here.
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Staff is extremely rude. Tried to deposit money to someone's account - they are in Florida and stuck in a damn hurricane - and were told they couldn't do it. Told us to drive across town and then the employee literally turned their back and walked away! Rudest customer service ever. I'm worried about a family member in the middle of a hurricane and not once ounce of compassion. We were told it was a 'member's only' branch and they wouldn't accept our cash deposit. I'd give negative 10 stars if I could!
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Great location with friendly staff. Finally a credit union that is where I need it. Now how about a few locations open on Saturday ?
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That song for the commercial is so annoying
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Awesome place.. friendly staff!!.
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Super nice people, great new location abs OPEN ON SATURDAYS TILL NOON!
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