Oklahoma Federal Credit Union
Client Review on Oklahoma Federal Credit Union
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I have been banking here for over 10 years, everything had been going great until they hired STEPHANIE!I had NEVER AND I MEAN NEVER had a problem with my loans While GINA was there!!! She handled my loans and was extremely helpfull! I don't have anything bad to say about the rest of the staff they have been courteous and helpfull! I know several people that bank here and have had serious problems with her because of how rude she is! SHE TOOK EXTRA MONEY out of my account to apply to my loan WITHOUT MY PERSMISSION nor did she call to tell me it had happened! I Called and asked why it had been done, and she replied back saying " I take the payment out manually and it was a mistake. I'll just take out the difference next Friday!" I said no because that money was designed for another purpose and again her being rude says " I'll see what I can do, it it will take several days!" Once again I told her no I need that money back today and she started speaking to me like if I was an ignorant person! I requested to speak to someone other than her! She put me on hold and then hung up!!! I called back and spoke to another lady(very understanding and helpfull) by the time she was looking at my account the money was reenbursed.... STEPHANIE HAS ALSO DENIED SEVERAL LOAN APPLICATIONS EVEN FOR SMALL AMOUNTS, be carful doing business here if she's your loan officer.
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