Client Review on Oklahoma Federal Credit Union

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Brandi Parks is the most rude and disrespectful manager I have ever came across. I have never been in tears after a phone conversation with a manager in my life until today. Before I could even get out what I was calling about I was already laughed at due to her "assuming she knew what I was calling about" I asked to speak with a manager above her and was informed she is the top manager and that the only person ahead of her was the president but she did not give me any contact info on him. She continued to laugh when I asked the spelling of the presidents name. I was calling to receive some information about their policies and procedures with credit cards and it lead to me crying on the phone because of the way I was treated, I highly doubt this complaint will go any where or make a difference in how they treat their clients. I am hoping it will be a wake up call to the company that BRANDI PARKS do not need to be in management she is immature and disrespectful. I am in banking myself so I know for a fact how customer services goes and how the situation should have been handled. I strongly suggest NO ONE do business with this credit union until Brandi no longer work there. Jason the operational manager however is an wonderful guy and I wish I would have spoke to him instead of Brandi, Because I now have 5 family members closing their accounts because of this. Im truly hurt by the way I spoken to an treated by this credit union