Client Review on Northwest Community Credit Union

Feedback:

Used to be a good place to go then I talked to Pauline. I had money in a bank account and I'd accidentally set up auto pay for a student loan out of another account. It over drafted my account. I got hundreds of dollars in fees. I called because nothing like this had happened before in my decade plus account history with them. Dispite my heartfelt apology for the inconvenience and explanation for the mix up they refused to help me with the fees. (This wasn't due to lack of funds as I had them in a different acct at same bank) Time to get a better bank, bye! Terrible customer service there are much better credit unions go to one of those that allow you to build rapport and don't treat you like a second class citizen if you make one accounting error in ten years!