Client Review on northstarcreditunion.org

Feedback:

I have been happy in the past with North Star..but the new app to get online is aweful. It's locked me out again for the 6th time. So in order to get it unlocked I have to call the credit union and ask them to unlock it. On a weekend I need access to it and can't because you aren't open until Monday. I predominantly use the online application to view, make transfers and do balance checks. But even when I set the account up to recognize my laptop inevitably it will go back to asking me the security image/questions after a couple of weeks and then even when I answer them correctly it locks me out. It's too frustrating..I'm thinking about doing more with our other accounts with other financial institutions at this point.