Client Review on NORTH SIDE COMMUNITY FEDERAL CREDIT UNION

Feedback:

If I could give zero stars I would. This credit union is so behind the times when it comes to their service offerings. After banking with Chase bank, it's like going from the 4 Seasons to a motel 6. I am horrified with the responses, timeliness, and lack of basic technology functionality needed from a bank. Besides several times I've called and left messages that went completely unreturned - to being given incorrect information about features and functions they offer - the final straw was the lack of ability to search previous transactions from the past year. I tried to support small business by banking with the local credit union but I am closing my accounts with NSFCU. They are lacking a variety of standard banking services and the time it takes to access basic features and functions of a bank account is embarrassing. This bank is also unwilling to accept feedback about ways to improve their customer service and features/functionality.