NORTH SIDE COMMUNITY FEDERAL CREDIT UNION
Client Reviews on NORTH SIDE COMMUNITY FEDERAL CREDIT UNION
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If I could give zero stars I would. This credit union is so behind the times when it comes to their service offerings. After banking with Chase bank, it's like going from the 4 Seasons to a motel 6. I am horrified with the responses, timeliness, and lack of basic technology functionality needed from a bank. Besides several times I've called and left messages that went completely unreturned - to being given incorrect information about features and functions they offer - the final straw was the lack of ability to search previous transactions from the past year. I tried to support small business by banking with the local credit union but I am closing my accounts with NSFCU. They are lacking a variety of standard banking services and the time it takes to access basic features and functions of a bank account is embarrassing. This bank is also unwilling to accept feedback about ways to improve their customer service and features/functionality.
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They took care of me good
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I've been banking with North Side Community Federal Credit Union since 2012. It was good up until they Joined Great Lakes Credit Union. I feel like this bank is robbing me. I will be closing my accounts and moving on to another credit union.
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I like the workshops and the connection to The Center for Economic Progress.They take time with you and the staff are polite, patient, and curteous with me. Kudos to you NSFCU!
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Staff there are rude, the only nice person there is Maria. They are giving the summer loans but they dont specify that you have to have a direct deposit. I been in this credit union for 26 years and lately the new manager is awfull because she doesn't want to help people get loans even though i have been having them before i had good credit history and all of the sudden they change their rules without telling people about it i thought your credit union was there to help you the new boy Jorge negrete or jorge rivero i is not helping people at all this credit union was good before but now too many rules that are not good for us poor people. when SHARON SULLIVAN WAS WORKING IN CREDIT UNION EVERYTHING WAS GOOD BUT NOW ONLY MARIA TRIES TO HELP US PEOPLE. THE REST ARE NOT GOOD SO SAD TO SAY BUT INSTEAD OF MAKING CREDIT UNION GOO . It's GOING DOWN.
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I have had a savings account there for years and I don’t see any perks.1) It is very hard for me to actually talk to someone. The menu comes on and the call transfers but they don’t answer or they pick up then hang up more often than not. Some employees respond better to emails, some don’t. They respond quickly to the emails from the website but it’s hard to login unless you have your account info in front of you.2) I got an auto loan through them, but they were only .25% lower than the competitors offer and I had issues with them not pulling my auto pay (and telling me I was at risk of having my car shut off) twice the first year. They also initially wouldn’t backdate payments they took out late, a big NO NO. Also, if I want to make extra payments, I have to contact the CU and schedule it through a person manually applying the payment.3) I attended a credit/home buying consultation and the guy gave me misinformation on the home buying and not much help on the credit part. I found that out when I want to the home buying seminar they told me to go to.4) I most recently requested a debt consolidation loan for credit cards (I requested 10k) bc my credit card utilization brought my score down significantly. This was suggested by my mortgage lender who pre-approved a mortgage, but used a tool that showed that if my credit card debt was transferred to a personal loan, my score could increase by 80 pts and I could get a better interest rate. I applied through the credit unions website at a cost of $30. They only use TransUnion (which was my lowest score-50 pts less than my highest) so instead of being considered on the credit score spectrum (like they do for mortgages), I was stuck w the lower score. Then I got an email saying they could only approve me up to $3k (!!!!!) bc of my low credit score. Circular logic: we won’t give you a personal loan to improve your credit score bc your credit score is too low. I was also given a lengthy list of items to submit to continue the loan approval process.5) The very next day, I ended up getting a loan for the full $10k at a reasonable rate over 3 years at a competitor (I had multiple offers) who had the funds to me within a week. No prepayment penalties and they did their own legwork of calling to verify the info I put on the application instead of asking me to gather the various paperwork. And I can make extra payments any time I want as needed. 6) I always get mail from a 3rd party through them trying to sell me all different kinds of insurance that I don’t need and can’t seem to opt out of.7) The only good thing I have to say is that Maria Montoya is pretty helpful. She has limitations on what she can do due to policy, but she tries to help and is the most consistent with communication.As soon as I finish the home buying process I’m refinancing my car and closing my account there. Idk what they do for the community, but they haven’t done much for me.
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Staff is friendly and service is quite thorough. It's an impressive Credit Union.
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Very helpful team, very good for building credit and getting a foothold in this world.
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Amazing credit union with a wonderful staff!
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I absolutely love it here. Staff is great & this credit union is the best!
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