Client Review on North Carolina Community Federal Credit Union

Feedback:

I have been banking with this Credit Union since 1997. They continually charge high prices for checks, are always lagging in modern day internet online services and have very little to no customer service at their locations, through the phone. I STILL have to send a copy of my DL and a letter every time I move, military mind you, and do it snail mail. I received a recent letter stating they would charge me $15 if I didn't respond with change of address in 15 days because they had returned mail. This is after they do nothing for ATM fees, charge an arm and leg for checks, have very little to no one available on the phone and just ancient in banking practices. I would switch all of my money to USAA if I could but am stuck with a direct deposit with them. They serve the military but if you don't live in NC anymore, you are out of luck with any kind of modernization or services. I don't think they should be allowed on base, if they are still on base. They offer me nothing for banking with them for 20 years but a letter threatening to charge me $15 for a returned mail notice..which again, I have to update my mailing by photocopying my Drivers License and sending it to them snail mail.