Client Reviews on NBKC Bank
Feedback:
I like the personal touch and the fact you don't treat me like a number. I feel appreciated for banking with you.
Feedback:
Friendly people. Offers better interest rates on the checking/saving accounts compared to big banks.
Feedback:
They will sell your loan to Cenular. Go ahead and google Cenular and see if you want to get hitched to them
Feedback:
These people are rude, unhelpful and made me feel stupid. I had opened up a new account and used their mobile deposit service thinking that it would be like any other bank and I would receive my funds the next business day. They put my funds on hold for over a week and when I questioned them they said there was nothing they could do and that I should have read their fine print more carefully. In addition, I never received my checks or debit card which had been “processed” over a month ago and was never notified of any efforts on their part to try to rectify the situation. If I could give a 0 star rating I would because this is the worst bank I have ever worked with. Don’t bank here unless you feel like being taken for a ride and wasting your time.
Feedback:
Horrible experience on my jumbo refinance.Started smooth, then Vic DeSantis my "loan originator" told me I had to buy a Costco membership for $250. After my appraisal was paid for suddenly they need to see more cash for reserves. Not an extra 2000 or 3000, but $28k.I sell some stuff and have the $28k in about ten days, but a few days later, they want to see $50k cash. No explanation on why. Vic goes on vacation, rates drop, but I'm stuck with my current loan as NBKC has no rate guarantee. I need to pay $13k in points, which would have been covered by the rate drop. I tell Vic I'm willing to wait 30 days to avoid paying the points, and he doesn't respond to me for over a Week. I'm being told by NBKC to NOT pay my mortgage as my loan is in the final stage of underwriting at this time.After this long wait with no answers to my emails or voicemails, Vic drops me a 1-liner email telling me he "did the best he could" but I need to show $300k+ cash reserves and he can't make a deal work. This is fifty (50) days into the refinance process, when I've jumped through every hoop and paid every bill NBKC has asked me to.Yes, I'm self-employed, yes it's an expensive house, but keep in mind, I have over 40% equity in my home, I have solid tax returns easily showing I can afford the home, and I have owned my own business since 2011. Also, none of these facts NBKC keeps "discovering" were hidden, they were provided before NBKC even ordered the appraisal.What a giant waste of time and money, worse still, I had been comparing 3 loan Companies and ditched the other two, after all three ran my credit. Now I get to start over with a fresh round of hard credit pulls, because Vic DeSantis is too lazy to know his own bank's policies.Ironically, Vic won me over by claiming the other vendors were less than reputable.
Feedback:
Customer service is the best!!! Love everything about NBKC. Would love if the ATM machines were updated. Not fond of using the envelope method for ATM deposits.
Feedback:
Very pleased with my refi at NBKC. We found This bank via Costco and the loan officer always responded within an hour for all questions, provided a good rate and low fees. Miller made the process and experience fantastic. Thank you!
Feedback:
Great bank with great rates
Feedback:
Horrible Bank, rude, non caring, and you can never get a answer!
Feedback:
Had a very positive experience with NBKC and Brad Gaebler. Brad did an outstanding job from my first call to the closing. He responded very quickly and explained every detail. I would use this bank and Brad again. I would also refer my friends and family to them also.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
