Client Review on National Processing

Feedback:

I was a referral partner for National Processing and my experience was a good one. They are a great company with great rates, no contracts, and great customer service. I did however switch to another company and wanted my father's personal business moved and was under the impression that they would allow me to reprogram the machine my father owns to the other processor. Most companies can remove the certificate from the machine no problem as long as they consent to it and give instructions for removal. This merchant went through First Data and they said the same thing. They couldn't help us but the merchant could with approval. The new company I am with also explained that in 18 years they have never seen a company that was unsure of how to get a certificate removed. The company referred us back to First Data in a circle. I have worked with First Data and removed certificates no problem. Now the person I spoke with at National Processing was nice but the company and what they said did not make me very impressed. There is no reason why a company needs to make it so difficult to allow a customer who owns a machine to be able to switch out who uses the generic machine.