Client Review on Nascoga

Feedback:

I visited this bank 9/28/17. I had gotten a couple nascoga checks for graduation gifts and went there to cash them while I was in town. First of all, the woman at the front desk seemed like she'd rather be in hell than be helping me. She also didn't know what kind of ID I needed. I used my credit card and drivers licenses as IDs at both Wells Fargo and First State when cashing checks. The woman had to ask the lady manning the drive through and it took about 5 minutes. Turns out, the answer was as simple as it could be. I only needed 1 form of ID. Then I'm told that there will be a $7 cashing fee because I didn't have an account. Every other bank I've been to cashs checks for free as long as they're written with an account from that bank. Needless to say, I'm not paying a bank $7 to cash a $30 check. I'm a college student and have textbooks to pay for. Luckily, my grandmother took me to First United where she had an account. I signed my check over to her so she could cash it and she pulled out $30 to pay me back. The lady at the front desk was lovely and very knowledgable. The building was a lot nicer and it looked like an actual bank, not a DMV. If you're looking for a bank in Gainesville, I definitely recommend First United. It seems nascoga has a consistent problem with customer service and they aren't planning on improving anytime soon.