Client Review on Multipost Retail Systems

Feedback:

We currently are still using our smart vendor system after 3 years and $13,000 and counting.... We have it setup for a small business with the multiple stations module and the $700 yearly support. This support is the worst support i have ever encountered; every support agent has different answer then their previous colleague. We have a simple issue of emailing invoices/quotes/packing slips/statements option that did once work with our webmail. we have been told for over a 18 months the following:1) It is hard for their system to coalign with all or small webmail providers ( we are using gmail , the largest webmail provider in the world) 2) we will have it in the next update( 8 updates ago....) this response was used the most....3) we will put you on a betatesting version when available (18 months ago)4) in response to us asking it once worked can we go back to a previous version... "no you cant it will mess up the customer accounts'" The online demo they initially did with us looked great but the functionality of emailing, their quotation system and statement/account payment is a disaster. We have invested $13000+/- and we are now stuck. The yearly $700 for maintenance and support is a joke as seen by the many issues we are experiencing. The lack of reviews should of been a warning sign, Please no one else make the same mistake we did...