Client Review on Microworks POS Solutions, Inc.

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We opened for business in 1999 with a much earlier version of PRISM by Microworks. In the 19 years since then we have continued to use their system going through a couple rounds of equipment replacement and software upgrades.These guys are pros. The equipment is solid and arrives ready to plug in and go to work with all software installed and configured. Tech support is flawless. Everything we have ever looked for the system to do has already been there. We use the fully integrated online ordering system and onboard credit card processing. Reports are complete and easy to configure if you want something special and make it possible to have transparency in costs and service levels. Labor cost tracking and payroll is built in. Clock-in & passwords connect employees to the transactions they are involved with and control who can access what. Correlating labor costs with service levels is easy. Food cost/inventory to the menu cost level is ready to go with your menu built in when the system arrives. It is easy to edit inventory costs and add stocking items and built menu items. The system will produce an ideal food cost and allow you to track your performance relative to that ideal on a daily, weekly or monthly basis.Security cameras can be integrated with the system to reference the time stamp to transaction records. The entire system can be linked to Quickbooks if that is how you track your financial records.The system is not the least expensive out there but what you get in the ability to manage your business, control costs and upgrade into the digital marketing world make it well worth it.Of all the companies I have done business with in 19 years this is the only one I would not even consider replacing if I were starting over from scratch.