Microworks POS Solutions, Inc.
Client Reviews on Microworks POS Solutions, Inc.
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Good Company to work with. Good product if you are looking for a all inclusive POS system.
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We own a pizzeria and BBQ restaurant in Hale, Mi and we stared out with just writing our checks out by hand and as the restaurant grew we knew we needed a pos system that could help us as the restaurant got busier and busier. We have a large take out business, delivery, and dining room service so we looked for one that could do all three in one. It took a few months to find MICROWORKS. We struggled with it at first because it was new and different from what we were doing. Support was amazing in helping me get it set up which was pretty much plug in play. After a month of it being installed I called them( which I did a few times a week) to please send someone to us that could help us. We weren't the most technical batch so it was aggravating and I no patients for it because the restaurant was busy and i didn't have time to figure it out since all restaurants are different and have different needs. They sent Warren in a couple of days of my request. He helped everyone in the areas where they needed it. MICROWRORKS sales, support and the menu department have been amazing they ALL go above and beyond. They became friends and I know them all by name. If your in the market just know that all change is hard but well worth it. If I had to do it over again I wouldn't change a thing. THANK YOU MICROWORKS!!!!!!!!!
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Love the detail, ease of online ordering, and the customer service. Thanks for making me able to compete with the big chains!
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We opened for business in 1999 with a much earlier version of PRISM by Microworks. In the 19 years since then we have continued to use their system going through a couple rounds of equipment replacement and software upgrades.These guys are pros. The equipment is solid and arrives ready to plug in and go to work with all software installed and configured. Tech support is flawless. Everything we have ever looked for the system to do has already been there. We use the fully integrated online ordering system and onboard credit card processing. Reports are complete and easy to configure if you want something special and make it possible to have transparency in costs and service levels. Labor cost tracking and payroll is built in. Clock-in & passwords connect employees to the transactions they are involved with and control who can access what. Correlating labor costs with service levels is easy. Food cost/inventory to the menu cost level is ready to go with your menu built in when the system arrives. It is easy to edit inventory costs and add stocking items and built menu items. The system will produce an ideal food cost and allow you to track your performance relative to that ideal on a daily, weekly or monthly basis.Security cameras can be integrated with the system to reference the time stamp to transaction records. The entire system can be linked to Quickbooks if that is how you track your financial records.The system is not the least expensive out there but what you get in the ability to manage your business, control costs and upgrade into the digital marketing world make it well worth it.Of all the companies I have done business with in 19 years this is the only one I would not even consider replacing if I were starting over from scratch.
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Happy to have been a customer for over 10 years. Sales and tech support staff are always helpful and easy to work with.
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Great support staff and reasonable POS for restaurants & bars with online ordering capabilities.
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Great software and most important outstanding tech support! I've had their software since 2004 and have never had one complaint. These guys are the best! Thank you microworks for helping me make my business successful.
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Terrific staff. From purchase to setup and tech support, this team is great to work with.
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Called back in a reasonable time and fixed the issue in short order getting us back on line in business
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Amazing pos system. Very stable and amazing technical support. They are always innovating and adding new features.
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