Client Review on Merchants Choice Payment Solutions Of Florida

Feedback:

Customer service is very disappointing. I have been on hold, for the better part of the day, waiting to talk to someone in customer service. After a thirty minute hold, then a two hour hold, I finally gave up and called again asking for the receptionist. I asked if I could talk to someone live, because I have been on hold for the past two hours. She informed me that she didn't receive any complaints about anyone being on hold for an extended amount of time. HELLO! I am complaining... Anyways, she said she would give my information on to a manager and they will call me back and she will transfer me over to customer service once again, so they can assist me. As I write this review, it is currently one hour later and no one has answered yet (Little note here for Merchants Choice... If you are going to put people on hold for extended amount of hours, please invest in some decent music, for your listeners.).So needless to say, Merchants Choice, you need to work on your customer service skills and relations with your clients. As the saying goes, time is money. If you cannot spend the time with your clients and meet their needs, in a satisfactory manner, you have just wasted your clients time. Which means, they have lost money. If your clients lose money, in return, you yourself will lose money from; 1. bad reviews, 2. missed opportunities and 3. losing clients who will cancel their contracts. As a company, you should know it's basic Business 101 on how to treat your clientele. Oh and phone etiquette, should also be on your list of things to improve. If need be, YouTube has plenty of training videos, for you to use during an employee training course. So if anyone is reading this review, please be advised, there are other companies that provide better service at lower rates and show that they, as a business, value you as their customer.