MECU of Baltimore - Dundalk Branch
Client Reviews on MECU of Baltimore - Dundalk Branch
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Great service, there very friendly!
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Can NEVER get my online OR phone accounts set up...NO MATTER HOW MANY TIMES I TRY! I've talked to various staff about this issue and never receive a straight answer. (BTW, I AM computer literate & follow all instructions regarding set-up of both types of accounts.)As well, no one at this branch cares IN THE LEAST that this is an issue for myself & other members.Also, the staff are not the most helpful generally, & give the customers an 'air' that they are often 'being bothered' simply because they're asked to complete a minor transaction, also known as THEIR JOB.Very frustrating.
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They are helping me consolidate my debt at a lower interest rate. I'm so grateful!
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Poor customer service...interest on loans are too high to be a credit union.
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Been a member for 32 years going back to Lever Credit Union. Guess it's time to get out. Dundalk (previous Lever site) never has anywhere to park. Now since the skimming incident, the ATM was replaced and has been down since, I believe 3 weeks or so. So went there today and got there 15 minutes early, already there was a line and parking lot was OVER full. Door finally opens at 0900 and the greeter announced that the computers were down and they didn't know when they could serve members! Gee, what a sign on the door could have done! Again, time wasted. How about we get that ATM fixed! I was quick to criticize, so I will also be quick to state that MECU Customer service called me and assured me that problems are being addressed at Dundalk. So I will wait and see. Parking being the biggest issue, hopefully that will be done first. The new ATM is up and running and is by far more secure.Well folks, that didn't last long, traveled 9 miles 7/18/19, and you guessed it, ATM is inoperable AGAIN. Should have went to Royal Farms.
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"Bipilar workers" never know what service you will get. Tellers are beautiful but throw all your customer service representatives out!! Over it. Just lost a customer....
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They give me lollipops
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TAKE YOUR BUSINESS ELSEWHERE. EMPLOYEES ARE BEYOND RUDE, ESPECIALLY THE LADY UPFRONT WITH WHITE HAIR. WHAT A NASTY, UNPROFESSIONAL WORKER.
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i have been a customer with mecu over a year my account is very active i deposited tens of thousands also i have a secured credit card for the past 5 month limit of 1000 $ ...i just applied for mecu credit card i am surprised they declined my application ..i will close this account within the next couple weeks ..i do not recommend this bank..
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Please do not use MECU for your banking needs. I should have walked out the door when I first tried opening an account and they tried to tell me I don’t live in the city of Baltimore, even though both the Maryland MVA and US Post Office say I do. They grudgingly allowed me the honor of opening an account since I also work in Baltimore. If you need quarters for one of the many local laundromats, don’t bother with MECU. According to their employees they don’t exchange money for non-customers, or will claim to not have any rolls of quarters. They also don’t exchange money for MECU customers, claiming to not have any rolls of quarters, or any quarters at all. According to MECU it is fine and acceptable for them to surreptitiously re-order your transactions on a secret transaction record in an effort to induce insufficient funds and negative balance fees against your account. When the real transaction history and your statement shows that there was no real overdraw or negative balance you will have to then repeatedly demand they reverse any fees that were fraudulently charged. MECU will insist the fees are valid, even though all the evidence says otherwise. MECU has what they claim is a secure messaging service on their website, which requires you to be logged into your MECU account to use. However the secure messaging department will refuse to communicate with you about your account over their secure messaging service. The secure messaging department will also refuse to answer why there is the service if they refuse to use it as it is intended or supposed to be used. If you are traveling outside your home state MECU will randomly decide any transaction is possible fraud and turn off your card, even if you inform them ahead of time you will be traveling. They also will make ZERO effort to contact you to verify you still have your card or if the transactions are valid. After you call in to get your card turned back on, and have another note put on file that you are traveling, you will soon find your card deactivated again. When you call in, again, MECU will then tell you that no one actually reads the account notes on file. After calling in multiple days to get your card reactivated, MECU will tell you that even though you tell them the charges that keep happening in the same area in the same businesses are valid, what MECU considers suspicious activity changes daily and completely overrides what the rules were for the previous day. Plan on having to call in and jump through security hoops with multiple departments to have your card turned back on daily if you travel anywhere outside your home state. The ATMs at their banks very often are completely non-functional, or have a major malfunction-not being able to dispense or accept any cash for instance, most often not working before and during long weekends. If you have a fraudulent or unauthorized charge on your account MECU will initially refuse to investigate or do anything about it, and then eventually will take all the necessary information to investigate and reverse the charge. Then instead of investigating and reversing the fraudulent or unauthorized charge, or anything else useful, they will just close your account, waiting until after they’ve closed it to notify you the account is closed, then ignore and refuse to acknowledge any communication attempts from you to them. If you are a fan of constant and blatant incompetence, abuse, and ineptitude from a bank or credit union MECU is the perfect place for you.
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