Client Reviews on Maximum Title Loans

    • 4.2
  • 89 Reviews

Most helpful positive review

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By king childress Oct 16, 2019

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Most helpful critical review

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By Kelly Johnson Oct 16, 2019

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I recommend Megan she was very helpful in helping me get an increase in my loan.

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Megan is awesome! Very very patient and friendly and knows what she is doing! 😀

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Megan was great :)

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Megan was super friendly, she explained everything in a way I could understand which took all the anxiety out of getting a title loan. She's the best!

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No matter how informed you keep the staff of when you are making a payment they hound you and treat you like a criminal until you call in to report a payment and mind you this is on the due date - you aren't even late yet. Also they want to keep getting your 100% plus interest rate so they arent in the business to provide a timely payoff quote and avoid you until you have to go to extremes to get their attention. I asked for payoff quotes a few different occasions where you have to leave a message. They state the will return your call within 2 hours. I had to email a corporate email to get a reply after speaking with someone 2 times that same day on my most recent and last attempt of paying them off.. Even the corporate people were confrontational in their email asking the dates and times I requested the other payoffs. At that point I dont have that info handy so just run your business professionally, and that wont be an issue you have to defend against, Maximum. The entire 4 month experience was the worst decision I ever made, and it didnt help that it started with the rep at the Mesa branch who was condescending and entirely transparently friendly who treated me like I was stupid and didn't understand interest. She repeatedly kept asking me if I understood, and it was so condescending she left me with such a bad taste for the reputation of this company right off the bat. She asked if I would take a survey as I was leaving and she would email me - lucky for her she forgot to email. Over the course of the next 4 months she took joy in sending harassing texts days before and on the due date until you made the payment. Many times I had to tell her to back off I am at work and plan to do this on a break. God forbid hard times ever come around again; I would never return to maximum title. And in all fairness I can acknowledge positive qualities as well. They had 2 redeeming qualities, they had a friendly and knowledgeable gentleman working on the payments line who seemed totally capable of providing payoff info when others would not return a call. Also when I went back to the Mesa branch to make the payoff, the gal helping me was friendly, professional, and relayed all info about how they release the title and when to expect it back. She was fast and courteous and is a good balance to the nightmare gal that originally helped me. You will be better off making other arrangements than resorting to this service so I wish anyone the best that feels they have to do this, and if it is the route you intend to go then do your research before choosing Maximum.

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Megan is awesome.

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This place is a complete joke. So first i sat in their office for 90 min with a appointment. Then i was asked to take my title down to a 3rd party motor vehicles office a get a lean on the title and then come back. I got a 2000 dollar loan paid 450 back in 3 months then went over to pay off and i was told that the total was 2040 confused but paid it back in February and here we are June 11 and sill have not received my title. Called their office and the tell me the title was released back in March and tell me that i have to take it up with the motor vehicles. So now i have to take my time and money and go down there to get it back. Poor customer service. I will NEVER use or recommend this place to anyone.

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Megan was very professional and nice. Thank you

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I couldn’t be happier with my experience today, Megan stayed late and went the extra mile to ensure the best possible outcome. This is my second time here and without even asking they lowered my interest rate for being a return customer 😊💰 Nothing but smiles

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Megan was awesome, very helpful and nice.

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