About - Marine Credit Union

Overall Feedback:

I’ve been banking with Marine Credit Union for about 6-8months. My husband joined after I did once I told him how much I loved banking here. He experienced some rude bank tellers. I just didn’t believe him until today. I stopped in the West Des Moines location to take care of business. There were two bank tellers by the name of Lucy and Michelle that watched me walk into their place of business and walk towards their counter. They then decided to start ignoring me and started to engage in side conversation instead of assisting me. I proceeded to get the attention of the bank teller way in the back so that I could be assisted. Her name was Rebecca. She was very pleasant. She asked for assistance from Michelle and Michelle acted as if she was annoyed to assist Rebecca with my business. Long story short I am considering moving my business elsewhere. This is because I no longer feel welcomed in this establishment due to this visit.