Magnify Credit Union
Client Review on Magnify Credit Union
Feedback:
If I could give 0 star's or negative stars I would. This place is a nightmare. Had a car loan with them for 3 year on auto pay and one day went to go to work and my car was repossessed. Without any warning. I was not behind on payments. I have my bank statements showing I paid every month. I am a single mom with a toddler my car seat was in my car and everything. Took 3 business days to figure it out and still haven't gotten to the bottom of it. The morning it happened I called as soon as they opened at 9 am and was put on hold for 20 plus minutes only to be connected to some jerk who said he couldn't help me with the repo process until after 12. I said okay we'll deal with that then first I need to figure out why this happened and how you're showing I owe 800 dollars. He told me he could not help me and then after I asked to speak to a manager he said no and hung up on me. I call back and speak to a manager who said she can't pull my account history back to the very beginning because she doesn't have time right now. I told her I need this figured out I am without a way to transport my daughter and me anywhere. She tells me she can't handle this over the phone but I'm more than welcome to come in to the office...... am I supposed to teliport there? I don't have a car. I kept calling and getting voice-mails. It's been 3 days still trying to figure this out. Left voice-mail and haven't heard back. This place is pathetic and the customer service is unbelievable.
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