Client Review on Lexus Of Lakeway

Feedback:

Short version: If you value customer service, time, and/or money - don’t go here. Long version: The employee who did the intake paperwork was rude. I had to wait 45 minutes for a courtesy vehicle (they told me it would take 10 minutes to get it). I picked my car up and paid over $400 for the routine service (overpriced but my fault because I didn’t ask for details on the front end). One of the charges was an “admin fee” because I hadn’t been to this dealership before. I asked for a new battery for my second key because it was dead (this was included in the service). They said only one battery was included and they were going to charge me for the second battery. The Lexus dealerships I went to in Atlanta would change the key batteries for me any time, free of charge, no questions asked. All of these things together made for a very poor experience.