Client Review on Lexus Of Lakeway

Feedback:

Financing department is horrible. Don't buy car and expect to get a phone call afterwards if there is a problem. When we bought the car we made a mistake on the title and needed it changed. Called the next business day to have the paperwork changed and never got a call back. After calling over the next few days not receiving a return call, we asked for anyone in finance that might be able to help. We finally spoke with a female that in spite of being snarky and telling us it wasn't her problem because she didn't work with us, told us the paperwork had already been sent out of their office , they didn't hold any paperwork at the dealership it was too late. Since that time we have left a number of messages for finance to call us back since we still don't have the title. We purchased the car on July 26th and still nothing. It takes on average 20 business days to get a title in Texas. In spite of a number of calls specifically to David we still don't know where our title is or when the paper work was actually turned in. On the upside, the sales and the service department is beyond amazing. The best service and customer service we have ever had on a vehicle. Maybe the finance department could take a few notes about effective communication and customer service.