Client Review on Lancaster Red Rose CU

Feedback:

Abysmal Customer Service. I applied for an auto loan because they seemed to have the lowest rates around. When I did I was told it would be 24 to 48 hours for a decision. I'm at 3 weeks now and finally got a hold of someone at the office (no one picked up for 3 or 4 calls during normal business hours -- I was on hold for about 10 minutes each time). When I finally spoke with someone I was told it will be another week until I'm approved because both the Loan Officer and the CEO are on vacation. There were no follow-up calls, or any kind of notice. I also had to fight them to get any kind of information. Lancaster Red Rose Credit Union seems to be poorly run and I would not recommend them for any kind of financial assistance, unless you want to waste a good chunk of your life on the effort.