Client Review on KnappCo

Feedback:

I dropped off a package for a shipment to Amazon. My firm is a new supplier of products to Amazon. I was told by the man processing my order that he was experienced working with Amazon suppliers. He was not and incorrectly labeled the item with a UPS tracking number generated from the store system. The package already had an Amazon created UPS tracking number attached to the package and did not require a store generated tracking number. This error has caused myself and Amazon a lot of time and money. I contacted The UPS Store headquarters to make them aware of the situation and they assured me the owner of this franchise would contact us. We never received any communication or follow up from the owner. Mistakes happen but at least have the decency to own up to them.