Client Reviews on KnappCo
Feedback:
Not sure how you can get so many bad reviews for so long and keep the person who keeps making you get them. Rude everytime my wife and I go in. We changed stores and drive the extra few miles not to deal with her! I don’t even have to say who it is due to all the other reviews! Your letting your employee drive your business to the ground with her nasty attitude for no reason!
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The ladies here were very friendly. One of them printed out my label for me and help me back up my shipment quickly and efficiently. Thanks!
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This place is horrible, the staff are rude and have very poor customer service skills.
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Sign says store opens at 8:30, but (young man) employee pulled up in his car at 8:42. After flicking his cigarette butt in front of the neighboring CPA’s office, he went inside. When I went in a couple minutes later, he made me wait a few minutes while he did God-knows-what in the back room. He had walked right past me waiting in my car and must’ve known I would be in soon. Note to owner: two customers left while I was waiting for an employee to show. This customer will drive out of her way to use another provider in the future.
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Used to like this place until I had something I needed to pick up. Their hours say 830am. It was 915 and they were still closed. Hard to plan accordingly when they post incorrect hours on their door.
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I dropped off a package for a shipment to Amazon. My firm is a new supplier of products to Amazon. I was told by the man processing my order that he was experienced working with Amazon suppliers. He was not and incorrectly labeled the item with a UPS tracking number generated from the store system. The package already had an Amazon created UPS tracking number attached to the package and did not require a store generated tracking number. This error has caused myself and Amazon a lot of time and money. I contacted The UPS Store headquarters to make them aware of the situation and they assured me the owner of this franchise would contact us. We never received any communication or follow up from the owner. Mistakes happen but at least have the decency to own up to them.
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Love UPS. as I have worked for UPS, how ever this store.... NO SO FRIENDLY !! And why open at 8:30 when most people have to work at 8... other places open at 7am..
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Super nice staff! Makes me look forward to sending out care packages. Mrs. Michele is a really sweet lady and helpful too (:
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C r ap! Ongoing mail theft on such a severe level. After my "box was closed." WinkI know you guys are STILL stealing my mail! Incredible work dirt bags!
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USED to be a nice neighborhood/family/business, uplifting place. In every regard. Circling the drain now. It's pretty awful to see and painful to watch.The very definition of dysfunction.These ladies had my heart and carelessly tossed it aside for what I am not sure. They don't even seem to notice what's happening. Maybe they just do not know what to do. Angela, you have morally degraded me for the last time. I don't have to take your abuse any longer. You are a bully pure and simple. You just are just wrong on every level and you need to check yourself. Dumping all over customers consistently and every coworker, your owner, everyone under the sun. You are vicious.Possibly the absentee owner has some answers, she sure owes the loyal neighbors and customers quite a few explanations and her employess too...for starters. Whatever it is, it will be way too little too late anyway. Unfortunately, at this point, everybody is in way over their head and things have been ignored for far too long. Probably past the point of no return.This is a rapidly sinking ship. My mail is chronically tampered with, I'm blamed, Angela is h e l l on wheels and taking liberties of knowing me in ways she does not. Her basic way of speaking to me is just completely unacceptable. The only thing I can assume is that because I've formed a naturally occurring closeness that comes from time with Kim and Michelle, Angela clumsily came along and assumed she also could participate in that role, but in a completely nasty and abusive manner. Well that was a wrong conclusion on her part. Her behavior and just general attitude is consistently shocking, inappropriate, disappointing, and I can't believe what this place has become. Basically a haven for sloppiness, errors, bullying, intolerance and outright reaching into my pocket for nothing offered.It's all such a loss. I'm really heartbroken over all of it.Goodbye to my friends Michelle and Kim. Thank you for being my loyal and true friends and neighbors for these last YEARS, getting me through a suicide attempt among many other ups and downs of life. I miss you guys so much it hurts. I wish you both well in whatever your futures hold, even if it is with this store. Well, especially if it is with this store. My prayers of hope go to you with all sincerity.BUT...I have several pieces of current examples of mail tampering. Because what has been going on, that I've been PAYING for is wrong.Thanks for the SCRIBBLE on my certified return receipt and other concerning troubles for starters and also mention that I was refused to close this box where all of this concerning trouble has been going on. You blocking me from closing my box? I cannot stop it? I don't think so. Not only is this morally wrong, mail tampering is a federal offense. You guys KNOW that.I did address all of these issues with Jackie on my only encounter with her at the store on 11/20/2017. She refused to even look at the envelope I was discussing while I was talking about it and trying to show how somebody illegally signed my return receipt. Suffice to say, that complaint isn't ever going anywhere. I mean if she will let her store deteriorate to this sad state, I can't fool myself into thinking me, as one customer matters in any regard. I get it.Nothing seems to phase you guys these days. My mail isn't even secure, and that's just the last straw. I can't support this business any longer. In any fashion or stay silent about these glaring issue either.I am moving on with anything else non USPS related. I found a much more convenient neighborhood business center and a lot pay LESS on all of the general business services that I normally perform. Minus the atrocious Angela attitude AND save on gas. That's worth a lot right there. Priceless really (sans attitude). Plus I have informed delivery now and see what is really happening with my mail.Hey they can actually keep their equipment running and be professional at the new mail center! What an incredible business model!
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