Client Review on Kirtland Federal Credit Union

Feedback:

Waited in the lobby to open a new account. Was my turn when someone jumped in front. I asked if they had an appointment. He said yes, my appointment was at noon. It was 1:30 PM and the banker said oh he's next. That person was never waiting in the lobby at noon. I know because I was there the whole time. Based on principal, I left because that person showed up at 1:15 PM. Terrible customer service practices.

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