Kirtland Federal Credit Union
Client Reviews on Kirtland Federal Credit Union
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They are rude and slow everytime I call.
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This bank is garbage! Said I owe an overfraft fee though I already paid it. Can't beleive they treat service members the way they do! Absolute garbage. Never will refund an overdraft fee even if it isn't your fault. I use USAA BANK mainly and they're incredible switch to them to get the respect you deserve.
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They service a loan for my car and h helped consolidate my credit cards for a way lower interest rate. I honestly have never had a problem the 3 years I've been calling. Actually no, one time I went to make a payment and it was deposited instead of applied to a loan which resulted in me getting a letter in the mail threatening repossession. That was annoying but as soon as I called they figured it out and reversed late fees
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Waited in the lobby to open a new account. Was my turn when someone jumped in front. I asked if they had an appointment. He said yes, my appointment was at noon. It was 1:30 PM and the banker said oh he's next. That person was never waiting in the lobby at noon. I know because I was there the whole time. Based on principal, I left because that person showed up at 1:15 PM. Terrible customer service practices.
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Their computer systems needs up a dating. My payment was later because of the system. My online account had a zero balance but on there's I owed. My fault!!! Thanks kfc...
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Horrible company that steals money from military families!! Do not get a bank account here. They will screw you out of your money and purposely take your account negative so you have to pay out more. I worked closing with KFCU regarding a charge that I did not receive the items for. I was told by the company to dispute the charge with my bank. I did so and filled out all the necessary paperwork needed to dispute the charge meanwhile never told that the credit could be reversed if the merchant deposited funds. The merchant did just that and with no notification or call, KFCU reversed their credit and took my account negative $60. This has been one of multiple problems I have had with this credit union. Go to Mountain America. DO NOT TRUST THIS BANK. They are shady and worse than Wells Fargo and take pride in screwing over military families.
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Excellent service so far.
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Banking with KFCU for 27 yrs and they have treated us outstanding every step of the way. Great institution.
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Spectacular rates, Excellent service!
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Excellent service
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