Client Review on Kelly Services, Inc.

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I worked on the AppleCare project for a little over a year. I loved that I was able to work from home, learn new skills and meet new people from around the world.I started as a T1 iOS Technical Support Advisor. Moved quickly to a T1 Mac Plus Advisor, and ended as a Senior iOS Technical Support Advisor. The pay was great and weekly. The virtual work environment was like none I had experienced. Then came the constant schedule changes. Reduction in pay. Work equpiment failures. It is Jan. 8th, 2018. I, along with about 300 others were laid-off on Dec. 19th, 2017 with no notice. Maybe an hour. In September, their Plantronics device which we used to answer inbound calls, completely stopped working. It took them over a week to send another out and I was without pay. Other advisors had to wait 2 weeks and longer for their replacement equipment to arrive.I am still waiting for my packing materials to return my work equipment, they told unemployment that I quit. I proved that I was laid-off and they are refusing to pay for my 6 days of PTO that I earned after a year of employment.Considering we dealt with extreme customers, constant equipment and sofware issues, schedule changes at a moments notice, decreases in pay and poor communication. You should give some notice other than an hour about possible lay offs. You should have guidelines set that are clear about equipment failures and how employees can be compensated for the time off due to shipping times. I.e. how to apply for unemployment when your hours drop well below 40 per week. The letter we received stated to to KellyConnects declining performance on the AppleCare project there is a lack of work. Yet you hired new advisors and if you respected the ones you have/had by not rushing them up the tiers and including annual raises, allowing consecutive days off, not loading with additional hours and pushing everyone past their limits. Maybe your performance would increase. We work hard, loved our positions and appreciated the value your company brought to us. But decreasing pay not due to performance, last minute changes that we had to adapt to, mass layoffs with an hours notice at least 2 times per year, then not paying earned PTO when you clearly know the laws in each state is pouring salt on an open wound.I can admit the last couple months my performance dropped. But I was at 100% CSAT for almost a year, received 1 written warning and NEVER did a No Call/No Show. You blocked our emails and I still had a $100 Amazon gift card that I was waiting until Christmas to redeem. I can't get it now, but I am sure it will be included on my taxes.Treat your current employees better, a few of the people let go just got promoted a few days before the layoff. Make sure their skills are perfected. Your turnovers will lessen, overall performance will increase and you will have a great solid team of advisors. CONSReduced pay by $1.00 per hour when relocating to a state where the cost of living is considered lower. Went from making $16.50 per hour to $15.50 per hour and was told it was not because of my individual performanceScheduling changes happen without notice, often with 24 hours noticeNo actual benefits, hard to qualify for holiday payConstant equpiment and software issues, no pay or information about unemployment when out of work waiting on new equipment to be shippedCommunication is very poor with upper management and staffingMassive lay-offs. Laid-off 300 people with an hours notice, this happens at least 2 times a yearNo quarterly or annual pay increases, stunted growthIn the state of Arizona, it is a law that they pay you for earned vacation and PTO. They do not want to pay you for it and take over a week to respond to your inquiry about it being included in your final checkPROSAbility to work from homePay was decentGreat team members Decent virtual environmentPromoted from withinContinued skill training Fun contest, socializing is permitted, fun work-at-home environment