Client Review on InvesTex Credit Union

Feedback:

I’ve been a member for years but there has been some terrible changes in customer service in the last two years. The turn over rate is so high with their employees you don’t know any of the tellers anymore. When you call in to mobile banking you get conflicting advice on banking issues that should be common knowledge among employees. Since I lost my previous job there were some times were I overdrafted and instead of getting a kind understanding demeanor I was treated like my money didn’t matter. Doesn’t my money go into the pot also? Doesn’t it help pay your tellers and loan officers? Doesn’t it keep your Credit Union open? Then why am I treated less with respect when I fall on hard times. When I was depositing 2k checks into your bank people knew my last name and didn’t bother to ask for an ID because they knew my face. Now it’s the exact opposite (maybe that can be attributed to the high turnover rate). Either way I plan on canceling my account and moving to another credit union. (Zero Stars by the way)